Delivery Policy

UK DELIVERY

We aim to despatch all orders within 2 working days of receiving them. During peak mail order periods (for instance, Christmas or other promotional activities), this timeframe may be extended slightly, although every effort will be made to despatch your order as soon as possible.

All UK mainland deliveries should arrive within 5 working days.

NEW UK DELIVERY INFORMATION

Standard delivery is charged as stated in the checkout, per order (mainland UK)

Convenient Delivery packaging – In an effort to reduce wasteful packaging and also make delivery more convenient for you. If your order is 2 x 200g bags of coffee or less your delivery will be sent in a box designed to fit through your letterbox so you don’t need to wait in for your Caffeine Limited delivery.

N.B not all letterboxes are made equal. Our boxes are designed to meet the Royal Mail letterbox guidelines, sadly this doesn’t cover all letterboxes. We’ve discovered that older houses can often have unusual dimensions and the box may not fit through.

OUT OF STOCK

Where goods are unavailable, or out of stock, Caffeine Limited will advise customers appropriately through the online shop or by email or phone where those have been provided with an order.

Re-orders of previous shipments can be done easily through the ‘my account’ section of the website. If one or more products is out of stock, the re-order link will not be visible. Please check individual products required, or select alternatives.

RETURNS AND REFUNDS

If you are unsatisfied with the contents of your dispatch you must contact us, either by telephone 01707 278 400 or email sales@tikitonga.co.uk within 24 hours of receipt to inform us of your issue and we will let you know what to do next.

DELIVERIES OUTSIDE THE UK

We do not offer a delivery option for outside the UK.

Caffeine Limited does not refund or exchange if you have ordered incorrectly through our website.